JOB PURPOSE: To provide expertise advice support and leadership to assist the implementation of FAB framework which ensures in efficient low risk way. This includes the provision of an effective and proactive operation and service performance review and assurance function aligned to regulatory standards. Develop & manage Wholesale/Investment Banking /Business banking in compliance with FAB...
We are seeking an experienced Head of Customer Service to lead and elevate the client experience across our real estate brokerage operations in Dubai. Key Responsibilities - Lead and manage the customer service function across sales, leasing, and after-sales operations. - Develop and implement customer service strategies, KPIs, and service standards. - Ensure a seamless and premium client...
Overview Job Title - Head of Customer Services (Fin Tech) About the Role We are seeking an experienced and customer-focused leader to head the Customer Service division for a fast-growing FinTech organisation. The Head of Customer Service will be responsible for developing and executing customer experience strategies, leading multi-channel support operations, and driving service excellence...
We are seeking an experienced Head of Customer Service to lead and elevate the client experience across our real estate brokerage operations in Dubai.The ideal candidate is a strong leader with deep knowledge of the Dubai real estate market, a passion for customer excellence, and the ability to build scalable service processes that support business growth.Key Responsibilities Lead and manage the...
VP – Customer Experience and Conduct Audit (UAEN Only) United Arab Emirates (Fulltime office (FTO)) Job Description MashreqBank Job Title Vice President Customer Experience and Conduct Audit Department Internal Audit Group Job Purpose Responsible for identifying and providing resolutions to risks, including techniques of measuring and quantifying risks, recommending methodology and...
VP - Head of Corporate Communications (Emiratization) Job Openings VP - Head of Corporate Communications (Emiratization) About the job VP - Head of Corporate Communications (Emiratization) Our client is a well‑known large financial services organisation based in the UAE. They are looking to hire a Head of Corporate Communications at a VP level. Job Purpose The job holder will be responsible...
VP, Customer Experience & Conduct Audit Leader Mashreq Bank • United Arab Emirates A leading bank in the UAE is seeking a Vice President of Customer Experience and Conduct Audit. Role involves overseeing audits, identifying risks, and providing insights for process improvements. Candidates must hold a bachelor's degree in a relevant field, have up to 10 years of experience in internal audit...
This is a remote position. Role : Global VP, Head of Talent Acquisition Locations : Dubai Work Arrangement : Remote Our client, a rapidly growing technology services company, is seeking a Global VP, Head of Talent Acquisition to lead and scale their global hiring strategy. This is a high-impact role for a strategic leader with experience in building world‑class talent teams across multiple...
A leading payment technology company is seeking a VP, Head of Value Added Services for the GCC region. This role involves driving sales performance, leading a team, and managing client engagements to maximize revenue. Ideal candidates will have over 15 years of experience in B2B sales, excellent negotiation skills, and proven ability to influence C-level executives. Strong communication and...
Reporting directly to the Head of Client Service Engineering, the VP Client Service Engineering plays a pivotal role in driving end-to-end change through process reengineering, automation, and efficiency improvements. He/She will lead multiple AI initiatives, collaborate with cross-functional stakeholders, and ensure the successful execution of initiatives that align with the bank's strategic...
The role holder heads major business unit(s) Employee Banking and Liability Sales. The role at this level has an accountability for achievement of business target and growth of the unit(s). Responsible for short/ longterm product acquisition strategies Market based sales planning Incentive schemes providing input for product development pricing and customer service strategies. Essentially the...
We are seeking an experienced Head of Customer Service to lead and elevate the client experience across our real estate brokerage operations in Dubai.Key Responsibilities Lead and manage the customer service function across sales, leasing, and after-sales operations.Develop and implement customer service strategies, KPIs, and service standards.Ensure a seamless and premium client experience at...
VP – Customer Experience and Conduct Audit (UAEN Only)United Arab Emirates (Fulltime office (FTO))Job DescriptionMashreqBankJob TitleVice President Customer Experience and Conduct AuditDepartmentInternal Audit GroupJob PurposeResponsible for identifying and providing resolutions to risks, including techniques of measuring and quantifying risks, recommending methodology and process changes in line...
(VP) Head of Finance - FI & Strategic Projects About the job (VP) Head of Finance - FI & Strategic Projects Our client is a well-known large financial services organisation based in the UAE. They are looking to hire a Head of Finance - Financial Institutions & Strategic Projects at a VP level. Job Purpose - This is a pivotal leadership role which sits within the Corporate Affairs function,...
Vice President Customer Experience and Conduct Audit Department: Internal Audit Group Direct Supervisor: Group Chief of Internal Audit Job Number: N/A Job Purpose - Responsible for identifying and providing resolutions to risks, including technique of measuring and quantifying risks, recommending methodology and process changes in line with best practices aimed at enhancing the effectiveness...
Job Title - Head of Customer Services (FinTech) About the Role We are seeking an experienced and customer-focused leader to head the Customer Service division for a fast-growing FinTech organisation. The Head of Customer Service will be responsible for developing and executing customer experience strategies leading multi-channel support operations and driving service excellence across digital...
JOB PURPOSE This role is responsible for developing and implementing policies for efficient collections and recovery of all retail banking unsecured asset products with a view of minimising NPLs. Ensure collection targets are met in terms of NPL Recovery and Bucket resolutions. KEY ACCOUNTABILITIES Strategic Responsibilities - Formulating and implementing cost effective collection & recovery...
Vice President Customer Experience and Conduct AuditDepartment: Internal Audit GroupDirect Supervisor: Group Chief of Internal AuditJob Number: N/AJob Purpose Responsible for identifying and providing resolutions to risks, including technique of measuring and quantifying risks, recommending methodology and process changes in line with best practices aimed at enhancing the effectiveness and...
- Sub Division: Audit - CCB, IB, Credit & International - Division: Group Internal Audit Company Description Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you...
JOB PURPOSE To Manage and lead the Corporate Investment & Commercial Banking Client Services (CCS) Team partnered with the CCB & IB Business Relationship Team in Corporate Investment Banking (CCB & IB) Group to provide operational services and support to the CCB & IB clientele allowing the Relationship Bankers to focus on business growth and development. Plan lead organize and control the...