full time slas jobs in Abu Dhabi

A leading firm in the UAE is seeking a dedicated Service Desk Engineer to ensure timely incident resolution and provide solution-based support for technical requests. The ideal candidate should possess a Bachelor's degree in Computer Science or related field and have 3-5 years of IT service or technical support experience. Familiarity with ITIL principles and ITSM tools is essential. This...

AVP-International- KYC Outsourcing Hub (Emiratized Role) - Full-time - Sub Division: Credit - Administration - Division: GCOO First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local...

The Financial Crime Operations function is part of the credit administration team and provides second line Fraud Risk oversight for the firm’s front office and support / control functions. Responsibilities Leading and establishing a team of Fraud alert Analysts operating on a 24*7 basis. Documenting and implementing appropriate SOPs and SLAs with various stakeholders. Ensuring effective day to...

Join to apply for the Senior Fashion Consultant - Maison Margiela, Abu Dhabi role at Chalhoub Group. On behalf of OTB, we are seeking a highly motivated and experienced Fashion Consultant who will be responsible for leading our new Maison Margiela store in Mall of the Emirates, Dubai. Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating...

End User or Desktop Support Lead role at Intertec Systems Skills: End User Support, Windows Troubleshooting, Active Directory, Team Leadership, ITIL Processes, Ticketing Systems, Network Troubleshooting, Remote Desktop Support Job Purpose: Responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and providing technical development and...

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever‑changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software...

Field Support Engineer: technical and operational on-site support page is loaded## Field Support Engineer: technical and operational on-site supportremote type: On-Sitelocations: Abu Dhabitime type: Full timeposted on: Posted Todayjob requisition id: R0308221Location: Abu Dhabi, United Arab EmiratesIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant...

Remote is solving modern organizations biggest challenge navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems asynchronously around the world. You can find Remoters working from 6 different...

📍 Location: Abu Dhabi, UAE (Hybrid) • 🕒 Full-Time Job Overview We are seeking an experienced ServiceNow Service Delivery Director to lead the delivery and support of our client's enterprise ServiceNow solutions. This role involves leading a team of ServiceNow professionals, working closely with key stakeholders, and driving continuous improvement across service delivery...

Location : Abu Dhabi, United Arab EmiratesIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Thales has built a presence in the...

JOB PURPOSE: To provide expertise advice support and leadership to assist the implementation of FAB framework which ensures in efficient low risk way. This includes the provision of an effective and proactive operation and service performance review and assurance function aligned to regulatory standards. Develop & manage Wholesale/Investment Banking /Business banking in compliance with FAB...

JOB PURPOSE: Head of Service Corporate Finance KEY ACCOUNTABILITIES: Generic Accountability As Head of Service you will be responsible in building trust & relationship with business and jointly define and own the Technology roadmap and execution of critical banking services. Under this role you will cover front-to-back ownership of platforms supporting Lending Equity Capital Markets (ECM) and...

JOB PURPOSE: This role is primarily responsible to 1) Process Trade Finance related applications / documents as per the laid down procedures and meet service standard. 2) Investigate records / files in order to establish or clarify facts required to progress queries raised internally and externally 3) To undertake specialised technical duties/assignments related to Trade Finance. KEY...

JOB PURPOSE: The purpose of the job is to prepare review and provide appropriate recommendation of credit facilities for a portfolio of CIB Abu Dhabi clients. The role also entails compliance with all credit policies and guidelines. KEY ACCOUNTABILITIES: Generic Accountability - Guide a team of analyst to ensure robust credit analysis is being conducted and appropriate approvals are obtained...

KEY ACCOUNTABILITIES Systems Processes & Procedures - Ensure that request for printing and dispatching Liability letters is done within SLA. - Responds promptly and directly to customer issues and questions over the email. - Ensures accuracy of information shared with customer and ensure that there is no unauthorized divulging of confidential information. - Follow all relevant departmental...

The role is responsible for managing of credit limits relating to credit facilities and guiding the team members in the daytoday transactions with respect to limit encoding & control. Further he/she is responsible for ensuring that the team complies with the approved terms and adheres to policies process and procedures of FAB Head office representative offices international branches and...

KEY ACCOUNTABILITIES - Ensure that request for printing and dispatching Liability letters is done within SLA. - Responds promptly and directly to customer issues and questions over the email. - Ensures accuracy of information shared with customer and ensure that there is no unauthorized divulging of confidential information. - Follow all relevant departmental policies processes standard...

Qualifications - Draft business requirements and change requests - Design new processes and features within the channels - Track daily transactions performed over the channels and monitor fulfilment - Resolve customer complaints within TAT specified - Action nonfulfilled requirements or monitor for fulfilment as agreed with SLA and agreed service standards - Tackle technical of business teething...

A major financial institution in Abu Dhabi is seeking a professional in cash management to ensure efficient processing of transactions while adhering to strict policies and SLAs. Candidates must have a Bachelor's Degree and at least 2 years of experience in the banking industry. The role involves generating reports for decision-making, maintaining high service quality to customers, and ensuring...

Senior Officer- Domestic Payment (Emiratized Role) - Full-time - Sub Division: Group Operations - Division: GCOO First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At...