full time contact center jobs in Dubai

Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Essential Functions / Core Responsibilities - Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. - Reports results of evaluations to appropriate...

Quality Analyst – Contact Center (Emirati National) Full time | Talents of Endearment | United Arab Emirates Posted On 24/01/2026 Job Information Number of Positions 2 Technology Work Experience 2-3 years City Dubai State/Province Dubayy (Dubai) 337-1500 Job Description The Quality Analyst will be responsible for auditing and evaluating the "Elite Customer Service" team’s interactions....

A recruitment agency seeks a Project Manager (Bilingual English & Arabic) in Dubai. The ideal candidate will have at least 15 years of experience managing complex projects in contact centre environments. Responsibilities include overseeing the unified contact centre project, managing stakeholder relationships, and ensuring best-in-class customer service. Candidates should have a Bachelor’s degree...

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

A technology consulting firm in Dubai is seeking a Senior Technical Support Engineer responsible for optimizing and supporting Unified Communications networks. The ideal candidate has a Bachelor's degree in computer science, over 4 years of relevant experience, and certifications in Cisco Collaboration or NICE CXone. This full-time position offers opportunities for collaboration and detailed...

Contact Center Operations Supervisor - Dicetek LLC - Dubai UAE Position Overview This role oversees daily operational activities of the unified government contact center ensuring prompt responses efficient service delivery and strong coordination with government entities The position supports policy implementation provider performance management and continuous improvement of service standards Job...

Team Leader/Subject Matter Expert - Contact Center Job Description As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement...

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location Designation: Team Leader Contact Center Experience: 4 to 5 Years of exp in Contact Center Location: Dubai Responsibilities: - To ensure the effective and efficient running of the Call Centre. - To ensure that all guests have the best possible experience of Chill Factore. - To be a...

We are seeking a confident customer-focused Sales Representative to join our growing team The ideal candidate will be responsible for promoting our services converting consultations into treatments converting quality leads in a luxury medical setting building long-term relationships with clients and helping us grow our patient base through expert sales techniques and personalized service Key...

Company: IIQAF Group Industry: Insurance Location: Dubai, United Arab Emirates Job Type: Full-time Salary: AED 8,500 – AED 9,500 per month Job Overview IIQAF Group is seeking an experienced Call Center Supervisor to lead and manage daily call center operations within our Insurance division in Dubai. The ideal candidate will have strong leadership skills, KPI-driven performance management...

Implementation Engineer, Hyperscale and Enterprise Data Centers (m/f/d) Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. Requisition Number: 72456 Purpose of the Role As an Implementation Engineer, you’ll be the go‑to technical...

We are looking for aCall Center Manager to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction. The ideal candidate is a professional with proven experience in managing contact center teams,...

Overview AtkinsRalis is looking for a Data Centre - Project Director in Abu Dhabi UAE. About AtkinsRalis Created by the integration of long-standing organizations dating back to 1911 AtkinsRalis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people data and technology...

A leading bank in the UAE seeks a Contact Center Operations Manager to oversee a team providing 24/7 customer support. This role entails managing service levels, ensuring performance metrics are met, and preparing timely reports. The ideal candidate will have experience in team supervision and demonstrated ability in customer service, quality control, and financial performance monitoring....

A recruitment agency seeks a Project Manager (Bilingual English & Arabic) in Dubai. The ideal candidate will have at least 15 years of experience managing complex projects in contact centre environments. Responsibilities include overseeing the unified contact centre project, managing stakeholder relationships, and ensuring best-in-class customer service. Candidates should have a Bachelor’s degree...

Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer’s experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...

Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Essential Functions / Core Responsibilities - Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. - Reports results of evaluations to appropriate...

Job title: Call Centre Representative- Contact Center Job location: Dubai Job type: Full time, Permanent Responsibilities: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. -...

A technology consulting firm in Dubai is seeking a Senior Technical Support Engineer responsible for optimizing and supporting Unified Communications networks. The ideal candidate has a Bachelor's degree in computer science, over 4 years of relevant experience, and certifications in Cisco Collaboration or NICE CXone. This full-time position offers opportunities for collaboration and detailed...

This is an exciting opportunity to be part of the corporate team which is working to create the best-in-class Contact Centre experience for its customers in the region. The role requires day to day operations management of the Global Contact Centre of the Company delivering omnichannel customer experience through outsourced partner and in collaboration with the assigned Business Units.- Support...