Concierge Agent, One & Only One Za'abeel ( 9150 ) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at...
Overview The Head of Concierge is a dynamic leadership role responsible for overseeing customer service operations, ensuring world-class service delivery across omnichannel engagement platforms for both internal and external clients. This role is pivotal in driving exceptional guest experiences, optimizing operational efficiency, and contributing to revenue growth. The ideal candidate will be a...
A leading hospitality company in the United Arab Emirates is seeking a dedicated Guest Experience Specialist. The role involves managing complex inquiries and complaints, analyzing guest feedback to enhance service quality, and cultivating relationships with guests and partners. Ideal candidates will demonstrate strong problem-solving skills, proactive communication, and a passion for guest...
Team Leader 3 - Concierge - Jumeirah Marsa Al Arab United Arab Emirates Trending Job Description About Jumeirah & the Hotel: Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury...
A premier concierge company in Dubai is seeking an experienced Finance Manager to supervise and enhance financial operations. The ideal candidate will have at least 3 years of financial management experience, preferably in the luxury or travel sector, and strong knowledge of UAE financial regulations. Responsibilities include budgeting, forecasting, and preparing financial reports. The role...
A leading lifestyle and concierge company located in Dubai is seeking a Private Lifestyle Manager to provide exceptional service and curate exclusive experiences for Ultra-High-Net-Worth clients. The ideal candidate must be fluent in Arabic and English, and have a background in luxury lifestyle management. You will play a vital role in understanding and exceeding member expectations. The position...
Job Description The Personal Concierge is responsible for managing the first and last impressions of our Guests. In addition, the Personal Concierge is also responsible for directly addressing the needs of VIP Guests and informing other Team Members of VIP needs in order to ensure an exceptional Guest experience. What will I be doing? In this role, you will serve as the main point of contact...
A luxury hotel in Dubai is seeking a Personal Concierge Manager to oversee concierge operations and enhance guest satisfaction through personalized service and effective team management. The ideal candidate will have 3-5 years of experience in luxury hospitality and proven skills in managing VIP and VVIP guests. Responsibilities include training staff, managing special requests, and ensuring...
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the...
Job Description - Personal Concierge Manager | Waldorf Astoria Dubai Palm Jumeirah (HOT0C920) Job Description Personal Concierge Manager | Waldorf Astoria Dubai Palm Jumeirah Job Number: HOT0C920 Work Locations Waldorf Astoria The Palm Palm Jumeirah Road Crecent East Dubai Aa01 A Personal Concierge Manager with Waldorf Astoria Hotel & Resorts manages the Personal Concierge operation and...
Mandarin Oriental Downtown, Dubai is looking for a Concierge Agent to join our Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most...
A premier destination management company in the UAE seeks a Head of Concierge to lead customer service operations, ensuring exceptional guest experiences and operational efficiency. The candidate will oversee team performance, manage client relationships, and drive revenue through seamless service delivery. This role requires at least 5 years of customer service leadership experience, preferably...
An upscale hospitality company is looking for a Personal Concierge to enhance the guest experience at Waldorf Astoria Ras Al Khaimah. The role involves being the main contact for VIP and long-stay guests, ensuring their comfort and satisfaction through exceptional service. Applicants should possess strong communication skills, a passion for hospitality, and the ability to manage guest inquiries...
A luxury hotel brand in Dubai seeks a motivated Concierge to enhance guest experiences. You will support the Concierge Team, build relationships with the local community, and ensure that guests receive exceptional service. The ideal candidate will have a minimum of 2-3 years of experience in luxury hotels, strong communication skills, and a commitment to service excellence. This role also offers...
A leading luxury hotel group in Dubai is seeking a Hotel Concierge to provide exceptional service and personalized recommendations to guests. The ideal candidate will have a Bachelor's degree in hospitality management or a related field and previous experience in a Concierge role. This position is key in enhancing the guests' overall experience and requires excellent communication skills and...
A Personal Concierge Manager with Waldorf Astoria Hotel & Resorts manages the Personal Concierge operation and sets department objectives to ensure the delivery of an exceptional, personalized guest experience in line with luxury brand standards. What will I be doing? - Manage and oversee daily Personal Concierge operations, projecting a professional image with a strong focus on luxury service...
Role Scope - Advanced Guest Interaction Advanced Guest Interaction - Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction. Complaint Management - Manage guest complaints across multiple channels, conducting thorough investigations, and implementing solutions to prevent recurrence. Process Improvement - Analyze guest feedback, identify root causes...
A luxury hospitality company in the United Arab Emirates is seeking a Team Leader for its Concierge team. This role involves providing exceptional service by welcoming guests, coordinating with the Front Office, and ensuring smooth luggage handling. Ideal candidates should have up to 2 years of experience in hospitality, strong project management skills, and the ability to work within a...
A prestigious international hotel company in Dubai is looking for a Personal Concierge Manager to oversee personalized guest services at Waldorf Astoria Dubai. The role includes managing a team to ensure exceptional guest experiences and delivering luxury service standards. Candidates should have a minimum of 3-5 years in luxury hospitality, with strong leadership skills and knowledge of local...
Role Scope - Advanced Guest Interaction: Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction. - Complaint Management: Manage guest complaints across multiple channels, conducting thorough investigations, and implementing solutions to prevent recurrence. - Process Improvement: Analyze guest feedback, identify root causes of complaints, and recommend...