What you will be doing: - Answer all internal and external calls in a courteous and professional manner. - Direct calls to appropriate hotel departments or personnel efficiently. - Provide information about hotel services room availability amenities and local attractions. - Log and execute wake-up call requests accurately and on time. - Handle emergency and security calls in accordance with...
A leading global hospitality company is seeking a dedicated Telephone Operator to join their team at Curio Collection by Hilton in Abu Dhabi. In this full-time role, you will respond efficiently to messages and queries from guests while demonstrating exceptional customer service. Candidates should possess a positive attitude, strong communication skills, and the ability to work well both...
Telephone Operator – Accor Join to apply for the Telephone Operator role at Accor. Company Description: Accor is a pioneer in responsible hospitality, gathering more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand has its own personality, yet all share a common ambition: to keep innovating and challenging the status‑quo. Job...
Get AI-powered advice on this job and more exclusive features. A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Switchboard Telephonist, you will accept, deliver and respond to Guest...
| | || --- | --- || Location | Abu Dhabi Emirate, United Arab Emirates || Qualifications | High School / Matriculation || Experience | 2 Year+ |## Job OverviewSaadiyat Beach Club is seeking a Customer Service Agent / Telephone Operator to ensure customers contacting the club for information such as membership, directions, day pass reservations, and restaurant information receive efficient and...
Job Purpose This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotels standards. Primary Responsibilities - Process all incoming and outgoing calls accurately and courteously - Ensure smooth internal telecommunication as per Hotel Standards - Record and control wake-up calls...
A luxury hotel in Dubai seeks a Telephone Operator to be the first voice guests hear. The role involves answering and transferring calls, processing guest requests, and ensuring seamless communication between departments. Candidates should possess excellent communication skills and prior experience in a luxury hotel environment. A flexible schedule and the ability to handle confidential...
Brief Job Description:- Answer and direct all external incoming telephone calls following the standard telephone etiquettes- Accepts and relays guests messages, either manually, written or through voice mail system- Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time- Logging and maintains a daily accurate record for all outgoing...
Full Time- Dubai- Posted 5 hours agoPrimary responsibility of the role is to manage the complete day to day activities at the Guest Service Center at the hotel for the shift which he / she is allotted to.- Receive each guest call in a professional and friendly manner- Maintain effective communication with all departments to ensure smooth service delivery- Handle every query in a polite and...
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:- Positive attitude and good communication skills:- Commitment to delivering a high level of customer service:- Ability to work on your own and as part of a teamKEY ROLES AND RESPONSIBILITIES:TELEPHONE OPERATOR (AED 2500)A Telephone Operator contributes to the first impressions of our...
Urgently looking for:Answers incoming calls.Directs call to guest rooms, staff, or departments through the switchboard or PBX system.Places outgoing calls.Receives guest messages and deliver the same to the guest.Logs all wake-up call requests and performs wake-up call services.Provides information about hotel services to guests.Understand the telephone operator board or PBX switchboard...
As a Telephone Operator you will accept deliver and respond to Guest and management messages enquiries and emergencies using their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer A Telephone Operator contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards Achieve positive...
Location Jannah Burj Al Sarab Hotel Abu Dhabi United Arab Emirates About the Role Jannah Burj Al Sarab Hotel is currently seeking a Female Telephone Operator who is fluent in Arabic and English to join our dynamic Guest Service team This role plays a vital part in providing prompt courteous and efficient telephone service to guests ensuring a high level of guest satisfaction at all times Key...
Position Summary The Telephone Operator is responsible for handling all incoming and outgoing calls in a professional courteous and efficient manner The role ensures effective communication within the hotel and delivers exceptional customer service to guests colleagues and external callers Key Responsibilities Answer and route all internal and external calls promptly courteously and...
- Answer all incoming and internal calls promptly professionally and in accordance with luxury service standards - Provide accurate information about resort facilities services events dining options and operating hours - Handle guest requests efficiently and route them to the appropriate department (Housekeeping Front Office Concierge Engineering etc.) - Take and relay wake-up call...
A Cluster Telephone Operator is responsible for handling incoming and outgoing calls providing information taking reservations and assisting guests with their inquiries and requests. A telephone operator in a hotel plays a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay. - Answer incoming calls promptly and professionally. -...
- To attend and handle all guest requests received for internal services as per the hotel standards and procedures. - To answer and handle calls and messages properly using the telephone etiquettes and Sofitel standards. - To ensure that all guests enjoy their stay being offered the finest personal service. - To respect the privacy of the guests and the confidentiality of the information. - To...
Place outside calls and answer the switchboard in accordance with agreed departmental standards. Telephone guests in accordance with their wakeup call requests in line with prescribed standards and to inform Security if the guest does not answer the call. Provide inland and international calls for guests as required and to administer and charge these as per procedure. Fully conversant with all...
- Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer Log - Report broadband and telephone equipment defects to the relevant vendors - Attend to complaints and enquiries referred to by Communications Assistant - Highlight important events special instructions and information to the team - Handle follow ups passed...
A prestigious hospitality company in Dubai seeks an experienced guest communicator to manage calls, coordinate room service, and maintain a friendly rapport with guests. The ideal candidate has 1-2 years in a public contact role, strong English communication skills, and a detail-oriented approach. This full-time position emphasizes multitasking in a dynamic environment, essential for ensuring...