full time customer complaints jobs in Abu Dhabi

A leading financial institution in Abu Dhabi is seeking a dedicated individual to manage and enhance complaint management processes across the Group. The successful candidate will develop and implement strategies, lead a team of professionals, and ensure high standards in customer service. With a bachelor's degree and over 5 years of experience in banking or customer service, this role demands...

Responsibilities - Minimum 3 years of experience in Customer Service, Complaints or Quality management, preferably in banking industry. - Customer focused and resolution oriented without compromising the bank’s interest. - Strong communications skills with good language command (oral and written) in Arabic and English languages. - Strong knowledge in Banking Products, systems, and...

A leading technology solutions provider is seeking candidates for a full-time role aimed at providing operational and administrative support for their Customer Experience Department. Candidates should have at least 2 years of experience in a similar role, with strong communication skills in English and Arabic. Knowledge of the MENA markets and banking experience are advantageous. The position is...

A leading bank in the UAE is seeking a Senior Service Associate to manage and resolve escalated customer complaints effectively. The role involves conducting thorough root cause analysis, ensuring adherence to consumer protection regulations, and maintaining high service quality across all customer touch points. Candidates should have 3-5 years of experience in customer service within banking and...

Overview Job Title: Junior Customer Excellence Associate (Full Time) Location: Remote Department: Customer Excellence In 2017, our founders started Sarwa due to a lack of financial services offered to most of the world, and out of a need to help empower people in the region to invest in their financial future. Sarwa is poised to continue growing into the go-to platform for people to grow...

A recruitment and staffing company in Abu Dhabi is seeking a Call Center Agent to provide exceptional customer service as the first point of contact. The ideal candidate will address customer inquiries, handle complaints, and ensure satisfaction using strong communication skills. This full-time role requires proven experience in customer service and the ability to manage challenging situations...

Job Vacancy: Customer Representative – IHC (International Holding Company), UAE / Urgent jobs in UAE Company: IHC (International Holding Company) Location: 13 Al Halawi St, Al Muntazah, Ministries Complex, Abu Dhabi, UAE Position: Customer Representative / Urgent jobs in UAE Employment Type: Full-Time Salary: AED 5,000 – 7,000/month (based on experience) Urgent jobs in UAE Job...

To serve customers by providing product and service information; resolving Complaints with utmost Customer Satisfaction and proper evidence on closure / satisfactory ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit...

Responsibilities - Minimum 3 years of experience in Customer Service, Complaints or Quality management, preferably in banking industry. - Customer focused and resolution oriented without compromising the bank’s interest. - Strong communications skills with good language command (oral and written) in Arabic and English languages. - Strong knowledge in Banking Products, systems, and...

A leading bank in the UAE is seeking a Senior Service Associate to manage and resolve escalated customer complaints effectively. The role involves conducting thorough root cause analysis, ensuring adherence to consumer protection regulations, and maintaining high service quality across all customer touch points. Candidates should have 3-5 years of experience in customer service within banking and...

Overview JOB PURPOSE: To deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the Group. - To proactively contribute to identifying continuous improvement initiatives developing business intelligence to identify changes and solutions which improve the resolution of complaints across the Group on a day-to-day basis for our...

A major banking institution in Abu Dhabi is seeking an experienced professional to manage customer complaints and enhance service quality. The role requires a Bachelor's degree, a minimum of 5 years in banking, and strong communication and interpersonal skills. Key responsibilities include addressing complex escalated complaints, promoting continuous improvement, and contributing to the bank's...

JOB PURPOSE The role holder is responsible for managing developing and driving cross-functional programs that help transform complaint management processes: - To deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the Group. - To capture investigate and respond to complaints and compliments for the Group as a whole and...

A leading financial institution is seeking a Customer Service Representative in Abu Dhabi. The role involves managing customer service issues, ensuring quality standards, and contributing to team success. Ideal candidates will have 1-2 years of relevant experience and must possess strong communication skills in English and/or Arabic. This full-time position emphasizes flexibility in shift...

Core Responsibilities - Actively sell/cross-sell asset and liability products to new and existing customers - Prepare assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit - Receive and process customer requests (e.g. account opening NBAD online requests returned cheque delivery etc.) - Encourage customers to build their...

A leading bank in the UAE is seeking a Customer Service Representative to provide exceptional service by attending to customer inquiries and resolving complaints. With a focus on quality and customer satisfaction, candidates should possess strong problem-solving skills and excellent communication abilities in English and Arabic. This full-time role requires a high school diploma and up to 2 years...

To serve customers by providing product service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit motivation and friendly environment with all customer and...

Overall objectives Architect end-to-end customer journeys that deliver measurable business and experience outcomes aligned with strategic capabilities and value streams. Act as the key integrator of customer-centric design and enterprise architecture driving alignment between customer experience (CX) business goals and enabling technologies. Orchestrate cross-functional collaboration to embed...

A major banking institution in Abu Dhabi is seeking an experienced professional to manage customer complaints and enhance service quality. The role requires a Bachelor's degree, a minimum of 5 years in banking, and strong communication and interpersonal skills. Key responsibilities include addressing complex escalated complaints, promoting continuous improvement, and contributing to the bank's...

A leading financial institution is seeking a Customer Service Representative in Abu Dhabi. The role involves managing customer service issues, ensuring quality standards, and contributing to team success. Ideal candidates will have 1-2 years of relevant experience and must possess strong communication skills in English and/or Arabic. This full-time position emphasizes flexibility in shift...