A prestigious semi-government entity in Dubai is seeking an experienced Manager in Customer Complaint Management to lead complaint resolution efforts. This role focuses on enhancing customer satisfaction and driving continuous service improvements. Candidates must possess a Bachelor's degree in Business and 4-6 years of relevant experience, along with strong communication and analytical skills....
A leading automotive company in Dubai is seeking a Customer Relations Supervisor to lead a team handling customer complaints. The role focuses on ensuring effective resolution, enhancing service standards, and compliance with UAE regulations. The ideal candidate will have over four years of customer service experience, including supervisory roles, and strong conflict resolution skills. This...
A leading banking institution is seeking a dedicated customer service representative to manage issues and complaints related to products and services. The role involves clarifying customer complaints, resolving service problems, and maintaining accurate customer records. Candidates should have a commitment to achieving service standards and satisfaction scores while ensuring compliance with...
A leading bank in the UAE is seeking a Senior Service Associate to manage and resolve escalated customer complaints effectively. The role involves conducting thorough root cause analysis, ensuring adherence to consumer protection regulations, and maintaining high service quality across all customer touch points. Candidates should have 3-5 years of experience in customer service within banking and...
A leading financial institution in Abu Dhabi is seeking a dedicated individual to manage and enhance complaint management processes across the Group. The successful candidate will develop and implement strategies, lead a team of professionals, and ensure high standards in customer service. With a bachelor's degree and over 5 years of experience in banking or customer service, this role demands...
A leading banking institution in the UAE is seeking a Customer Experience Agent in Ras Al Khaimah. This role involves handling customer feedback and complaints via the call center, ensuring timely resolution and high customer satisfaction. Ideal candidates should have up to 2 years of customer service experience and be skilled in problem-solving and communication. This position is exclusively for...
Responsibilities - Minimum 3 years of experience in Customer Service, Complaints or Quality management, preferably in banking industry. - Customer focused and resolution oriented without compromising the bank’s interest. - Strong communications skills with good language command (oral and written) in Arabic and English languages. - Strong knowledge in Banking Products, systems, and...
A leading bank in the UAE is seeking a Quality Assurance Analyst to ensure effective resolution of customer complaints. The successful candidate will perform quality evaluations and share findings with the team, while also managing daily updates and supporting team leaders. Candidates must possess strong analytical and communication skills, along with a bachelor's degree in finance or related...
A government client seeks Complaint Handlers in Abu Dhabi with 6-10 years of experience in banking. Candidates will manage customer complaints on social media, ensuring timely resolutions and professional engagement. The role requires a Bachelor's degree and fluency in Arabic and English. This is an outsourced position that emphasizes teamwork and proactive communication. Interested applicants...
To serve customers by providing product and service information; resolving Complaints with utmost Customer Satisfaction and proper evidence on closure / satisfactory ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit...
Specific Job Accountability - Handle customer service issues, complaints/grievances with respect to product, service, billing of FAB and any other category - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure...
We are seeking an experienced Manager Customer Complaint Management in Dubai to lead complex complaint resolution, enhance customer satisfaction, and drive continuous service improvements for our prestigious semi government entity. Key Responsibilities - Manage and resolve customer complaints end-to-end, ensuring timely and effective solutions. - Analyze recurring issues, identify root...
Job Overview The Customer Relations Supervisor is responsible for leading a team of Customer Relations Specialists to ensure timely, fair, and compliant resolution of customer complaints across Dealership Operations, Mobility Services (Rental, Leasing, Limousine), and After Sales functions within AGMC. The role drives elevated service recovery standards, ensures cross-functional ownership of...
A leading bank in the UAE is seeking a Senior Service Associate to manage and resolve escalated customer complaints effectively. The role involves conducting thorough root cause analysis, ensuring adherence to consumer protection regulations, and maintaining high service quality across all customer touch points. Candidates should have 3-5 years of experience in customer service within banking and...
Overview JPC - 4363 - Complaint Handlers Location: Abu Dhabi Experience: 6-10 years (Banking) Position: Outsourced Client: Government Qualification: Bachelor’s Degree Languages: Arabic & English Core Responsibilities - Managing Complaints Monitor customer complaints and inquiries on social media platforms like Facebook, Twitter, Instagram, and LinkedIn. - Respond to complaints in a...
A leading financial institution in Abu Dhabi is seeking a dedicated individual to manage customer service issues and complaints effectively. The role involves resolving product or service problems, ensuring adherence to policies, and maintaining customer records. Achieving targets related to service standards and customer satisfaction is essential. Ideal candidates should demonstrate flexibility,...
Overview JOB PURPOSE: To deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the Group. - To proactively contribute to identifying continuous improvement initiatives developing business intelligence to identify changes and solutions which improve the resolution of complaints across the Group on a day-to-day basis for our...
A social media management firm in Abu Dhabi is seeking a professional to monitor customer complaints across social platforms. The role involves engaging with customers directly, resolving inquiries, and collaborating with various teams to enhance service delivery. Candidates should be adept at tracking metrics and improving processes, ensuring the brand's voice is maintained throughout...
A major banking institution in Abu Dhabi is seeking an experienced professional to manage customer complaints and enhance service quality. The role requires a Bachelor's degree, a minimum of 5 years in banking, and strong communication and interpersonal skills. Key responsibilities include addressing complex escalated complaints, promoting continuous improvement, and contributing to the bank's...
- Handle customer service issues, complaints/grievances with respect to product, service, billing of FAB and any other category - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Ensure...