call center supervisor jobs in Dubai

A leading insurance organization in Dubai is seeking an experienced Call Center Supervisor to lead daily operations. Responsibilities include supervising agents, monitoring performance against KPIs, ensuring compliance with regulations, and handling escalated customer complaints. The ideal candidate should have proven experience in a call center environment, particularly in insurance, possess...

| | || --- | --- || Location | Dubai, United Arab Emirates || Qualifications | Bachelor’s Degree || Experience | 5 Year+ |## Job OverviewAetram Finserv is seeking a Call Center Supervisor / BPO Trainer to design and deliver impactful training programs for customer service and sales teams in Dubai. The ideal candidate will enhance agent performance, improve customer satisfaction, and ensure...

A leading facilities management firm in Dubai seeks a Call Center Supervisor to lead day-to-day operations, ensuring exceptional customer service and team efficiency. Candidates should have a degree in Business Administration and 3-5 years of supervisory experience in call centers. Strong leadership and CRM skills are essential. This role offers a competitive salary package with opportunities to...

A prestigious hotel in Dubai seeks a Telephone Operator Supervisor to manage the Call Centre department and ensure adherence to luxury service standards. The ideal candidate will have prior experience in a similar role, strong administrative and communication skills, and a commitment to exceptional customer service. Responsibilities include orchestrating guest inquiries, coordinating wake-up...

Oversees the day-to-day operations of the hospital’s call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital...

RequirementsBachelor s degree in Business Administration, Communication, or related field7+ years of experience in call center managementStrong leadership and interpersonal skillsAbility to handle stressful situations calmlyFamiliarity with call center software and CRM systemsCompany IndustryMedicalMedical DevicesDepartment / Functional AreaHelpdeskCustomer ServiceTelecallingKeywordsCall Center...

About the Role: Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management. The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service. This role is perfect...

The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries complaints and concerns ensuring high levels of satisfaction while maintaining the universitys reputation for excellent service. The role involves actively listening to students empathizing with their challenges and providing timely solutions. Salary Range: AED 4000...

A leading outsourcing company in Dubai is seeking a Call Center Agent for a 3-month contract. The role involves managing customer calls, addressing inquiries and complaints, and providing accurate product information. The ideal candidate will have previous call center experience and strong communication skills in English, with a customer-oriented mindset. This position offers a competitive salary...

A leading IT consulting firm in Dubai is looking for Call Center Agents exclusively for UAE Nationals. The role requires strong communication skills in both English and Arabic, along with one or more years of experience in the call center domain. Applicants should possess empathy, active listening, and organizational skills. This full-time role offers an opportunity to thrive in a fast-paced...

A customer service company is seeking freelance call center agents for a fully remote role. Responsibilities include managing customer inquiries, providing solutions, and accurately recording cases. Ideal candidates should have a strong interest in customer service, excellent communication skills, and a reliable internet connection. This role offers flexibility, hourly pay, and potential bonuses....

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates. Description We are looking for a dedicated Call...

Job Summary As an Outbound Call Centre Agent for Real Estate, you will be responsible for making outbound calls to pre-qualify inbound leads for our real estate clients. You will be working both from the office & remotely and using our software to track productivity and performance, including quality checks. Your primary focus will be to identify potential customers and ensure they are qualified...

To lead and oversee day-to-day call center operations for Farnek, Hitches & Glitches, and HITEK, ensuring exceptional customer service and operational efficiency. The role requires strong leadership in managing service workflows in facilities management and home services, while driving digital transformation through AI-powered tools and platforms. Key Responsibilities - Supervise daily call...

Company: IIQAF Group Industry: Insurance Location: Dubai, United Arab Emirates Job Type: Full-time Salary: AED 8,500 – AED 9,500 per month Job Overview IIQAF Group is seeking an experienced Call Center Supervisor to lead and manage daily call center operations within our Insurance division in Dubai. The ideal candidate will have strong leadership skills, KPI-driven performance management...

Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai’s mission and...

Role: Call Center Agent Employment Type: Contract (3 Months) Location: UAE Start Date: Immediate Key Responsibilities - Handle inbound and outbound customer calls in a professional and timely manner - Respond to customer inquiries related to orders, deliveries, returns, exchanges, and product information - Resolve customer complaints and concerns effectively while ensuring customer...

Call Center Agents (UAE National / Emirati Only) Key Requirements - One or more year of experience as call center agent of UAE. - Must be diploma / graduate - Having Good communication skills in both English & Arabic - Strong communication, both written and verbal - Basic mathematics / numerical understanding - Great active listening skills - Exceptional interpersonal and rapport building...

A financial services company in Dubai is seeking a Call Center Supervisor / BPO Trainer to enhance agent performance and ensure adherence to quality standards. The ideal candidate will design and deliver impactful training programs for customer service and sales teams. Qualifications include a Bachelor's Degree and at least 5 years of experience in call center operations. This full-time role...

A leading beauty studio in Dubai is seeking a Call Center Manager to oversee day-to-day operations and lead a team focused on high customer satisfaction. The ideal candidate will have over 5 years of management experience in a call center setting and must be fluent in Arabic. This role offers a competitive salary and the opportunity to develop professionally. Join a dynamic team in a...