Overview The Training Manager will lead the design delivery and continuous improvement of training programs for Arabic-speaking call center teams. This role ensures that agents are equipped with the skills, knowledge and service mindset required to deliver exceptional customer experiences. The ideal candidate is an Emirati national with strong facilitation skills, deep understanding of call...
Call Center Team Leader We are looking for a Call Center Team Leader to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met and maintain a high standard of customer interaction and satisfaction. The ideal candidate is a bilingual (Arabic and English) professional with...
The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries complaints and concerns ensuring high levels of satisfaction while maintaining the universitys reputation for excellent service. The role involves actively listening to students empathizing with their challenges and providing timely solutions. Salary Range: AED 4000...
We are looking for aCall Center Manager to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction. The ideal candidate is a professional with proven experience in managing contact center teams,...
Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai’s mission and...
Job Summary (List Format) NOC & Call Center Manager - Lead and manage both 24 7 Network Operations Center (NOC) and customer-facing Call Center operations. - Ensure continuous IT service uptime and high-quality end-user support. - Oversee infrastructure network and cloud monitoring as well as customer service/helpdesk functions. - Define track and report on KPIs such as MTTR SLA uptime Average...
Job Description About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre,...
About the Role: Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management. The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service. This role is perfect...
A leading beauty studio in Dubai is seeking a Call Center Manager to oversee day-to-day operations and lead a team focused on high customer satisfaction. The ideal candidate will have over 5 years of management experience in a call center setting and must be fluent in Arabic. This role offers a competitive salary and the opportunity to develop professionally. Join a dynamic team in a...
Role: Call Center Agent Employment Type: Contract (3 Months) Location: UAE Start Date: Immediate Key Responsibilities - Handle inbound and outbound customer calls in a professional and timely manner - Respond to customer inquiries related to orders, deliveries, returns, exchanges, and product information - Resolve customer complaints and concerns effectively while ensuring customer...
This job opportunity is with a planned starting date of 1st September 2025. Key Responsibilities - Handle individual and group room reservation requests via phone, email or other channels. - Accurately enter bookings into the reservation system (e.g. Opera PMS). - Provide information about room types, rates, promotions and availability. - Upsell rooms and services to maximize revenue. - Ensure...
A leading financial institution in the UAE is seeking a Call Center Agent to manage inbound and outbound calls. You will work to achieve sales targets while providing excellent customer service. Candidates must demonstrate bilingual proficiency in Arabic and English, have strong sales and communication skills, and be capable of customer resolutions. The role includes answering queries, providing...
A leading IT consulting firm in Dubai is looking for Call Center Agents exclusively for UAE Nationals. The role requires strong communication skills in both English and Arabic, along with one or more years of experience in the call center domain. Applicants should possess empathy, active listening, and organizational skills. This full-time role offers an opportunity to thrive in a fast-paced...
A customer service company is seeking freelance call center agents for a fully remote role. Responsibilities include managing customer inquiries, providing solutions, and accurately recording cases. Ideal candidates should have a strong interest in customer service, excellent communication skills, and a reliable internet connection. This role offers flexibility, hourly pay, and potential bonuses....
Call center operator vacancy in Ajman UAE We are looking for a Call Center Operator to join our team in Ajman, UAE. The successful candidate must have a biometric passport and be comfortable with English speaking roles. Indians are preferred but not mandatory. This is a contract job and does not include accommodation. The ideal candidate will have experience in customer service and call center...
Call center operator vacancy in Ajman UAE nationalities Call Center Operator Our company is currently seeking a Call Center Operator to join our team in Ajman, UAE. As a Call Center Operator, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and resolving customer inquiries and complaints in a timely manner. Responsibilities: - Answering...
Call center operator vacancy in Ajman UAE Call Center Operator (Egyptian - English Speaking - Without Experience) We are looking for a dynamic and outgoing Call Center Operator with excellent language skills to join our team in Ajman, UAE. This position requires an individual who is passionate about customer service and has the ability to quickly build relationships with...
Oversees the day-to-day operations of the hospital’s call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital...
A leading outsourcing company in Dubai is seeking a Call Center Agent for a 3-month contract. The role involves managing customer calls, addressing inquiries and complaints, and providing accurate product information. The ideal candidate will have previous call center experience and strong communication skills in English, with a customer-oriented mindset. This position offers a competitive salary...
Role: Call Center Agent Location: Abu Dhabi ROLE PURPOSE: - To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. These are the main responsibilities of this role: - Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center. - Proactively offer customer to register...