temporary contact center jobs in Abu Dhabi

A leading customer service company in Abu Dhabi is looking for a Contact Center Specialist. This entry-level, full-time role focuses on delivering outstanding customer service and support. The ideal candidate will possess excellent communication skills and have a strong customer-oriented approach. Opportunities for professional growth, comprehensive training, and a collaborative work environment...

Description Role: Contact Center Solutions Senior Technical Analyst (Outsource) Location: Abu Dhabi Role Purpose: This role covers an IT team leader position to support the digital channels: Contact Center IVR Genie Dialer Chatbanking Data Voice Recording ITM Digital Connect Video Recording WFM SMS banking and UBPS. Reporting to Manager of Digital Channels Platforms. His role ensures those...

Team Leader - Contact Center RAK (Outsource Role) United Arab Emirates Trending Job Description Role: Team Leader Role Purpose: To lead and manage a team of Call Center agents in delivering world class customer service as well as achieving the other KPIs set out by the Senior Management Team. Key Accountabilities of the role Operational readiness - Manage and lead a team of Call Center...

As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client / s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice. ESSENTIAL...

Company Description FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our...

A leading financial institution in the Middle East is looking for a Team Leader in the Contact Centre in Abu Dhabi. You will manage a customer service team, ensuring that service level agreements are met while driving continuous improvement in customer experience. Ideal candidates must have a Bachelor's degree and at least 3 years of relevant experience, along with excellent communication skills...

A leading bank in Abu Dhabi is looking for Units Supervision and Team Managers to oversee customer service operations. The role focuses on organizing team activities, providing on-the-job training, and ensuring compliance with bank policies and standards. Candidates should have strong team management skills and a commitment to delivering exceptional service. This position requires strategic...

JOB PURPOSE Responsible for handling a team of CSR’s providing 24/7 customer support to the existing customers/ new prospects, monitor adherence to SLA, display right standards of customer satisfaction practices by staying focused on productivity of CSR’s through customer service and up selling. Strong comprehension skills and solutions focused to provide intensive coaching to new staff on...

Team Supervision (only for Team leaders and supervisors) - Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy. - Provide on-the-job training and constructive feedback to assigned team to support their overall development. - Promote the...

A leading banking institution in Abu Dhabi is seeking a Contact Center Agent to manage inbound and outbound calls, ensuring compliance with established procedures. The ideal candidate will be bilingual in Arabic and English, skilled in customer interaction, with a strong commitment to meeting sales targets. This role requires working shifts, and the ability to handle customer queries with...

| | || --- | --- || Location | Abu Dhabi Emirate, United Arab Emirates || Qualifications | None / No Formal Education || Experience | No Experience / Fresh |## Job OverviewMiral Destinations is seeking a Contact Center Specialist. This entry-level, full-time position in Abu Dhabi, United Arab Emirates, focuses on providing excellent customer service and support.## Company OverviewMiral...

Team Leader - Contact Center Abu Dhabi (Outsource Role) United Arab Emirates Job Description Role: Team Leader Role Purpose: To lead and manage a team of Call Center agents in delivering world class customer service as well as achieving the other KPIs set out by the Senior Management Team. Key Accountabilities of the role - Operational readiness: Manage and lead a team of Call Center Agents...

A leading company in customer management is seeking a Contact Centre Team Leader in Abu Dhabi. You will lead and support a team, ensuring exceptional service delivery. The role involves managing operations, team development, and maintaining client relationships, alongside driving performance metrics. Applicants should possess at least one year of customer service experience in a BPO setting and...

Team Supervision - Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy. - Provide on‑the‑job training and constructive feedback to the assigned team to support their overall development. - Promote the organisation’s values and ethics in...

A leading financial institution in Abu Dhabi is seeking a Team Supervisor to lead customer support teams and ensure operational efficiency. The role includes supervising shifts, conducting training and quality evaluations, and monitoring financial performance and customer experience. The ideal candidate should have strong leadership and coaching skills along with experience in managing customer...

JOB PURPOSE:Responsible for handling a team of CSRs providing 24/7 customer support to the existing customers/ new prospects Monitor adherence to SLA display right standards of customer satisfaction practices by staying focused on productivity of CSRs through customer service and up selling. Strong comprehension skills and solutions focused to Provide intensive coaching to new staff on products &...

A leading banking institution is seeking a Team Supervisor to manage a team providing 24/7 customer support. The role involves supervising daily operations, ensuring service level compliance, coaching team members, and monitoring performance metrics. The ideal candidate will bring experience in team leadership and customer service, fostering a motivational environment and continuous improvement....

A leading BPO company in Abu Dhabi is seeking a Customer Service Supervisor to manage operations and drive team success. The ideal candidate should have at least 1 year of experience in customer service, be bilingual in English and Arabic, and possess strong leadership and communication skills. You'll be responsible for supervising staff, monitoring performance metrics, and ensuring exceptional...

Description The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101 / 102),...

A leading financial institution in the Middle East is seeking a Customer Support Team Leader to manage a team of customer service representatives providing 24/7 support. Responsibilities include supervising service level adherence, coaching team members, and ensuring operational controls. Candidates should have a Bachelor’s degree and a minimum of 3 years of customer service experience, with...