Purpose of Position To manage guest inquiries and reservations with exceptional service ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards. Key Roles & Responsibilities Master Revenue & Pricing Strategies - Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments including Retail,...
Conrad Abu Dhabi Etihad Towers is the first of Hiltons luxury portfolio to operate in the capital of United Arab Emirates. The hotel is one of the five Etihad Towers and has 12 F&B outlets a spa a private beach three swimming pools and conference and event facilities. There are 576 guest rooms suites and residences with views of the Arabian Gulf and theres a collection of luxury shops at The...
Description Process all reservation requests changes and cancellations received by phone, fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room...
Job Description Reservations Agent : You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What you will be doing : - Consistently offer exceptional, friendly and engaging service - Ensure the best selection for the guest and ensure revenue is maximized through...
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room...
POSITION SUMMARY - Process all reservation requests, changes, and cancellations received by phone, fax, or mail. - Identify guest reservation needs and determine appropriate room type. - Verify availability of room type and rate. - Explain guarantee, special rate, and cancellation policies to callers. - Accommodate and document special requests. - Answer questions about property...
Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round...
Reservations Host (Arabic Speaker Only) (W/M) Published on13/11/2025 You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Reservations host is responsible to assist the Assistant Manager - Reservations in smoothly running the daily...
About The Role - Serve as a continuous source of information for guests, assisting with all needs and responding promptly to all incoming correspondence. - Prepare reports and support the team, handling incoming calls from customers to take orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or...
A luxury hotel brand in Ras al-Khaimah is seeking a Reservations Agent to create exceptional guest experiences. In this role, you will provide friendly, engaging service, maximize revenue through up-selling, and assist guests with their requests. The ideal candidate will have at least 2 years of experience in a 5-star hotel or resort in the UAE and strong interpersonal skills. Fluency in English...
Company DescriptionGet ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round...
Description Process all reservation requests changes and cancellations received by phone, fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room...
What will I be doing As a Reservation Agent you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically a Reservations Agent will perform the following tasks to the highest standards: - Convert quickly inquiries into...
Responsibilities - Understand the key principles of ACCORS Pricing Strategies and Revenue Management - Retail Corporate Leisure Group Other - Rate Restrictions hurdles and availabilities - Maximise rooms revenue through the conversion of telephone calls into sales - Utilize effective upselling techniques - Understand and take reservations to support the revenue management strategies employed...
This role handles all customer inquiries related to room reservations with a strong focus on revenue maximization quality service and brand standards. The Reservations Agent is responsible for converting inquiries into confirmed bookings while delivering an exceptional guest experience and supporting the hotels revenue management strategy. Reporting to the Reservations Manager responsibilities...
Description POSITION SUMMARY Process all reservation requests, changes and cancellations received by phone, fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services...
Description POSITION SUMMARY Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services...
Description Position Summary Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services...
Description Process all reservation requests changes and cancellations received by phone, fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room...
Description Position Summary Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services...