quality analyst jobs in United Arab Emirates

A leading property technology firm in Dubai is seeking an Operational Excellence Analyst to improve quality and performance in customer interactions. The ideal candidate has a Bachelor’s degree in a related field and 3-5 years of experience in Quality Assurance or Customer Service Operations. You will conduct assessments, implement quality scorecards, and utilize data analytics to drive...

A leading real estate technology firm in Dubai is seeking an Operational Excellence Analyst to drive service excellence across its customer support channels. The role involves defining service quality standards, analyzing performance trends, and improving customer satisfaction metrics. The ideal candidate has a Bachelor's degree in a relevant field and 2-4 years of experience in Quality Assurance...

A leading e-commerce company is seeking a Product Quality Analyst (L3) in Dubai. This role combines quality assurance testing with product analytics to enhance customer return experiences. You will execute test cases, analyze trends, create dashboards, and provide data-driven recommendations. The ideal candidate will embody leadership principles such as customer obsession and have strong...

A leading data analytics firm is seeking an attentive Analyst with strong Python skills to support Quantitative Researchers. The role focuses on ensuring data quality, developing internal tools, and assisting in research tasks. Ideal candidates enjoy structured workflows and intellectually engaging work. A background in STEM is preferred, and no finance experience is required. This role offers a...

A leading e-commerce company is seeking a Language Data Analyst to join its Global Language Solutions team in Dubai. This role involves monitoring MT quality, conducting data analysis, and collaborating with quality and engineering teams. The ideal candidate should be a native Arabic speaker with strong English skills and extensive experience in data analysis or computational linguistics. The...

Minimum Qualification Bachelor’s degree in related discipline. - Has 5+ years’ experience in Appium Selenium with Java - Experience in Automated Testing of GUI and functional aspects of Client - server and Mobile-based Applications on multiple levels of SDLC and Software Testing Life Cycle (STLC). - Strong Knowledge of Object-Oriented Programming Concepts(OOPS) and Java Skills - Strong...

A leading technology services provider is seeking a Data Analyst for their UAE operations. The role requires 5+ years of experience in data analysis, mapping, and documentation. Candidates should have expertise in Microsoft Excel and familiarity with BI/reporting tools like Power BI. Key responsibilities include reviewing data from multiple sources, developing data documentation, and working with...

Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description As a Quality Analyst, you will execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customer’s experience as they interact with customer service advisors through inbound and outbound calls, email, chat, and social media responses, and compare it...

Established in 1836, Acino is a pharmaceutical company headquartered in Zurich, with a clear focus on selected markets in the Middle East, Africa, the CIS Region and Latin America. With over 3,000 people across 90 countries, we deliver quality pharmaceuticals to promote affordable healthcare in these emerging markets and leverage our high-quality pharmaceutical manufacturing capabilities and...

Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Essential Functions / Core Responsibilities - Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. - Reports results of evaluations to appropriate...

الوصف الوظيفي Role: Quality Assurance Analyst Location: Abu Dhabi Role Purpose: - Perform quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries. Key accountabilities of the role Responsibilities: - Conduct quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries - Sharing call quality check results with the team and...

A leading bank in the UAE is seeking a Quality Assurance Analyst to conduct evaluations of complaint resolutions within the organization. The role requires experience in a customer service environment, focusing on enhancing call quality processes and ensuring adherence to banking policies. The ideal candidate should possess excellent analytical skills and hold a Bachelor’s degree in a relevant...

A prominent financial institution in Dubai seeks a Credit Risk Analyst II to focus on data quality support in global contract negotiations and trades. The role involves data entry, documentation review, and regulatory compliance. Ideal candidates will have 0-2 years of relevant experience, a bachelor's degree, and strong analytical skills. The position offers full-time engagement and requires...

A customer service solutions company in Dubai is seeking a Quality Analyst to audit and evaluate the customer service team's interactions. The role involves data analysis to identify areas for improvement and conducting feedback sessions with agents. Candidates should have 2-3 years of experience in customer service, at least one year in quality assurance, and must be UAE Nationals. This...

Role: Quality Assurance Analyst Location: Abu Dhabi Role Purpose Perform quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries. Key accountabilities of the role Responsibilities - Conduct quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries - Sharing call quality check results with the team and providing the...

Quality Analyst – Contact Center (Emirati National) Full time | Talents of Endearment | United Arab Emirates Posted On 24/01/2026 Job Information Number of Positions 2 Technology Work Experience 2-3 years City Dubai State/Province Dubayy (Dubai) 337-1500 Job Description The Quality Analyst will be responsible for auditing and evaluating the "Elite Customer Service" team’s interactions....

QUALITY ASSURANCE /TEST ANALYST role at Dicetek LLC Overview Job Purpose: To prepare and execute comprehensive test plans and test cases, collaborating closely with both the QA team and project teams. To maintain the quality and reliability of custom-built applications on the Oracle Fusion PaaS layer, starting with the Financials module and extending to HCM and Procurement. Additionally, to...

Join Amazons MENA Product team to drive data-driven improvements in customer return. This dual role you'll combine quality assurance testing with product analytics to enhance the returns journey for Amazon MENA customers. This role offers an opportunity to drive data-informed decisions while ensuring quality in our customer experience, combining analytical skills with practical quality assurance...

A leading property portal in Dubai is seeking an Operational Excellence Analyst. This role is pivotal in enhancing quality and performance across contact center operations. Responsibilities include quality assessments, designing scorecards, and analyzing customer interaction metrics. The ideal candidate will have a Bachelor's degree and 3-5 years in Quality Assurance or Customer Service...

Overview Role: Quality Assurance Analyst Location: Abu Dhabi Role Purpose Perform quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries. Key accountabilities - Conduct quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries - Sharing call quality check results with the team and providing the required coaching wherever...