A leading luxury hotel brand in the United Arab Emirates is seeking a Guest Service Center Agent to provide exceptional customer service as the first point of contact for guests. The ideal candidate will have strong communication skills and at least 1 year of experience in luxury hospitality. Responsibilities include managing guest inquiries, coordinating with departments, and resolving...
A prestigious hotel in Abu Dhabi is seeking a Service Center Agent to manage incoming calls and ensure outstanding guest service. The agent will coordinate requests, maintain privacy, and provide information on hotel services. Candidates should have a Bachelor's degree in Hotel Management and at least one year of experience in a call center environment. Strong communication skills in English and...
Guest Service Center Agent at InterContinental Dubai Marina Hotel & Residences As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for...
A luxury beachside resort in Ras al-Khaimah seeks an Agent for the Call Center Operations team. The role entails assisting guests with inquiries and reservations, ensuring adherence to Forbes Five Star standards. Candidates should possess strong communication skills and ideally have customer service experience. The position offers competitive salary and benefits, with opportunities for growth...
This job opportunity is with a planned starting date of 1st September 2025. Key Responsibilities - Handle individual and group room reservation requests via phone, email or other channels. - Accurately enter bookings into the reservation system (e.g. Opera PMS). - Provide information about room types, rates, promotions and availability. - Upsell rooms and services to maximize revenue. - Ensure...
A leading hotel in Abu Dhabi is seeking a Service Center Agent to handle calls, ensure high-quality guest service, and maintain call center operations. The ideal candidate will have a Bachelor's degree in Hotel Management, at least one year of call center experience, and excellent English communication skills. This role emphasizes professionalism, interpersonal skills, and adherence to hotel...
Guest Service Center Agent Company Location: Anantara Downtown Dubai Employment Type: Full-time Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan...
A leading hospitality group is seeking a dedicated individual to join their team in Abu Dhabi. This role involves answering guest calls, processing requests, and ensuring high-quality service standards are met. Candidates should have a high school diploma, strong communication skills, and be able to maintain professionalism in a dynamic environment. Training will be provided, making this an...
Company Description NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall. Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel...
A luxury resort in the UAE is hiring an Entry-level Agent for Call Center Operations. The role involves responding to guest inquiries, processing reservations, and maintaining high service standards. Ideal candidates should possess strong communication skills and the ability to multitask in a fast-paced environment. The position offers a competitive salary in AED along with healthcare benefits...
A luxury resort in the United Arab Emirates is seeking an Agent to join its Call Center Operations team. The ideal candidate will possess strong communication skills, multitasking abilities, and a customer-focused attitude. Responsibilities include answering calls, assisting guests, and ensuring quality service. This position offers an attractive salary and benefits, including a healthcare...
A leading luxury hotel chain in Dubai is seeking a dedicated individual to join their team as a Guest Service Representative. The role focuses on managing all guest calls, addressing requests and concerns, and delivering high-quality customer service. The successful candidate will have a high school diploma and must be capable of operating telephone systems while providing a welcoming and...
A prominent hotel chain in Dubai is seeking a One Touch Service Agent Intern. This role involves providing exceptional telephone support to guests, ensuring their requests are met. Candidates should be enrolled in or recently graduated from a relevant program and possess excellent communication skills. The internship offers valuable experience in customer service and hotel operations, along with...
### Dusit Thani Abu Dhabi# Service Center AgentDecember 9, 2025### Job DescriptionPRIMARY RESPONSIBILITIES:Guest Service Responsibilities • The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. • The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a...
A luxury hotel in Dubai is seeking a Guest Service Center Agent to provide exceptional customer service by handling guest inquiries and concerns. Candidates should have at least 1 year of experience in hospitality, strong communication skills, and proficiency in property management systems. The role involves managing incoming calls, coordinating with departments, and ensuring guest satisfaction....
KEY DUTIES AND RESPONSIBILITIES Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business their guests and their colleagues. Within this the key responsibilities for this position are: - To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner. - To have a...
A leading luxury hotel brand in the United Arab Emirates is seeking a Guest Service Center Agent to provide exceptional customer service as the first point of contact for guests. The ideal candidate will have strong communication skills and at least 1 year of experience in luxury hospitality. Responsibilities include managing guest inquiries, coordinating with departments, and resolving...
Responsibilities - Guest Service Responsibilities: The Service Center Agent handles all calls from outside the hotel and coordinates internal calls in a central area. Ensure all tasks are procedurally correct, timely, and of consistently high quality. Maintain a warm, friendly guest service standard and a strong first impression of the hotel through professional personal presentation and...
KEY DUTIES AND RESPONSIBILITIES In this role you are a key ambassador for the hotel and the brand and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative...
A luxury hospitality brand is seeking a Guest Service Center Supervisor to lead and support the team ensuring efficient operations. Responsibilities include call management, guest communication, and maintaining operational standards. The ideal candidate possesses strong leadership and communication skills along with the ability to manage emergencies and provide excellent service. This position is...