Overview The Call Center Team Lead in the automotive industry is responsible for overseeing the daily operations of a customer service team, ensuring high levels of customer satisfaction, and aligning team performance with company goals. The role involves managing a team of customer service representatives (CSRs) handling inquiries, service requests, and complaints related to purchase and sale...
Overview Job Description As a Call Center Agent, you will be the first point of contact for our clients, providing excellent customer service and support. Your role is pivotal in creating a positive impression of our company and ensuring customer satisfaction. You will handle a variety of calls, addressing customer inquiries, resolving issues, and providing information about our products and...
A leading hospitality group is seeking a dedicated individual to join their team in Abu Dhabi. This role involves answering guest calls, processing requests, and ensuring high-quality service standards are met. Candidates should have a high school diploma, strong communication skills, and be able to maintain professionalism in a dynamic environment. Training will be provided, making this an...
A leading luxury hotel chain in Dubai is seeking a dedicated individual to join their team as a Guest Service Representative. The role focuses on managing all guest calls, addressing requests and concerns, and delivering high-quality customer service. The successful candidate will have a high school diploma and must be capable of operating telephone systems while providing a welcoming and...
Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai’s mission and...
Dubai, United Arab Emirates | Posted on 09/23/2024 Who WE are? KAVAK is the number one e-commerce in the purchase and sale of pre‑owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car. But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends...
We are looking for a UAE National Call Centre Agent to join our dynamic Automotive Division, where you will be the first point of contact for customer inquiries, service bookings, and product support. Your mission is to deliver a seamless, professional customer experience that builds loyalty and trust. This role is ideal for someone with strong communication skills, a proactive attitude, and a...
- Handle incoming calls and manage outgoing calls as required. - Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot. - Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. - Follow communication scripts when handling different topics. - Maintains customer records by...
Overview The Training Manager will lead the design delivery and continuous improvement of training programs for Arabic-speaking call center teams. This role ensures that agents are equipped with the skills, knowledge and service mindset required to deliver exceptional customer experiences. The ideal candidate is an Emirati national with strong facilitation skills, deep understanding of call...
Call Center Agent – Emirati Fresh Graduate We are seeking customer-focused and professional Call Center Agents to join our banking team. The role is responsible for handling inbound and outbound calls, assisting customers with their banking needs, resolving queries, and ensuring excellent customer service while adhering to bank policies and compliance standards. Responsibilities - Handle...
Responsibilities - Answer calls politely and respond to emails - Provide information about the company’s products or services and create interest in the offer - Identify customer inquiries, complaints, concerns, and overall needs - Research required information using available resources - Route calls to appropriate departments - Follow up with the customer whenever necessary - Identify and...
An international hotel chain in Dubai is seeking a dedicated telephone operator. This role involves handling all incoming and outgoing calls, ensuring guest satisfaction, and coordinating with various departments. Candidates should have a high school diploma, prior experience in a similar role, and strong communication skills. The position requires the ability to remain calm under pressure and a...
The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries complaints and concerns ensuring high levels of satisfaction while maintaining the universitys reputation for excellent service. The role involves actively listening to students empathizing with their challenges and providing timely solutions. Salary Range: AED 4000...
Job Description The Call Center Executive is a crucial link between businesses and their customers, responsible for managing a large volume of inbound and outbound interactions daily. In this role, you will be the first point of contact for customers seeking assistance, guidance, or resolution to their inquiries and issues. As a representative of the company, you will contribute to maintaining...
Call Center Agents (UAE National / Emirati Only) Key Requirements - One or more year of experience as call center agent of UAE. - Must be diploma / graduate - Having Good communication skills in both English & Arabic - Strong communication, both written and verbal - Basic mathematics / numerical understanding - Great active listening skills - Exceptional interpersonal and rapport building...
Position Summary Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake‑up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non‑registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on...
POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake‑up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non‑registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on...
Overview Join our dynamic team as a Call Center Agent, where you will be the voice of our company, providing top-notch support and solutions to our valued customers. You will handle inbound and outbound calls to address customer inquiries and resolve any issues they may face. Your ability to communicate effectively and empathize with customers will be critical in enhancing their overall...
A leading recruitment platform in Abu Dhabi is seeking a Call Center Agent to provide exceptional customer service. In this full-time role, you will handle customer inquiries and complaints, ensuring satisfaction while maintaining detailed records. The ideal candidate will have strong phone handling skills, experience in customer service, and a high school diploma. If you are passionate about...
A recruitment and staffing company in Dubai is seeking a Call Center Executive to manage customer interactions and ensure satisfaction. The role involves answering inbound calls, conducting outbound follow-ups, and resolving customer complaints effectively. Candidates should possess excellent communication skills and a high school diploma, with prior call center experience preferred. This is a...