Analyze current operational processes to identify inefficiencies and areas of and implement process improvement strategies using methodologies such as Lean Six Sigma or with crossfunctional teams to design and document new processes and process performance metrics and prepare regular reports for managementConduct training sessions for staff on new processes and best practicesFacilitate workshops...
The Senior Technical Manager IT Operations is a pivotal role within our organization tasked with overseeing and managing all aspects of our IT operations department (NOC). This position requires a strategic and experienced professional who can lead a diverse team, ensure the seamless operation of IT services and drive continuous improvement initiatives to support the organizations goals and...
Job Purpose To drive strategic alignment, continuous improvement, and operational excellence in IT services by optimizing ITIL processes, ensuring compliance, and delivering exceptional value to stakeholders. Qualification Bachelor’s degree in computer science, Information Technology, or a related field. Certification - ITIL Expert or ITIL Master Certification (Must) - ISO 20000 (SMS)...
Overview Netcracker Shaping the Digital Future As a proud subsidiary of NEC Corporation Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with AI-Native IT Solutions to help telecommunication providers transform, innovate and deliver results that matter. Powered by cutting-edge technology and the passion of our people, we unlock new...
The Governance Manager is responsible for establishing, implementing, and overseeing governance frameworks for IT Managed Services. This role ensures compliance with ITIL ISO standards, HR policies, and contractual obligations while driving process improvements, risk mitigation, and operational efficiency. The Governance Manager will lead a cross‑functional team of HR specialists, ITIL process...
Job Purpose: To plan, lead and manage the establishment of a framework for the identification of risks, internal controls, and monitoring of the CBI’s IT performance metrics, to ensure compliance with the regulatory requirements whilst continuously striving to improve the CBI’s IT efficiency. Main Responsibilities and Accountabilities: Strategic Contribution - Ensure effective cascading of...
Experience At least 8-10 years of experience in IT Service Management within large organizations, with a proven track record of managing and improving ITIL processes. Qualification Bachelor’s degree in computer science, Information Technology, or related field. Certification - ITIL Expert or ITIL Master Certification - ISO 20000 (SMS) Certification Responsibilities TIL Process Design &...
Overview About This Opportunity: Accountable for end-to-end service delivery, service performance, and continuous improvement across multiple IT service lines, ensuring contractual compliance, service stability, operational efficiency, and customer satisfaction, in alignment with Ericsson Managed Services standards. What You Will Do - Accountable for 24x7 service delivery across IT Landscape...
VSOL is a digital enabler with a mission to help public and private organizations evolve their businesses through data and technology. We provide an end-to-end service from consulting to execution, that drives the growth and innovation of our clients. As VSOL is in a phase of rapid expansion, we offer a dynamic, creative environment that accelerates your personal and professional development. We...
Join to apply for the Assistant Manager - Workforce Management role at Dicetek LLC. Job Purpose The Assistant Manager – WFM is responsible for staffing, scheduling, and resource planning across the Technology and Digital departments, focused on third-party contractual staff. This role ensures alignment between workforce capacity and delivery goals, working closely with stakeholders across HR,...
Overview Accountable for end-to-end service delivery, service performance, and continuous improvement across multiple IT service lines, ensuring contractual compliance, service stability, operational efficiency, and customer satisfaction, in alignment with Ericsson Managed Services standards. Responsibilities - Accountable for 24x7 service delivery across IT Landscape (OSS/BSS) in line with...
The Senior Service Delivery Manager (SDM) is responsible for ensuring high-quality IT managed services delivery to clients while maintaining SLAs, improving operational efficiency, and driving customer satisfaction. This role involves managing a team of service professionals, optimizing IT service operations, and fostering strong client relationships to ensure the smooth execution of IT managed...
Role Overview We are seeking an experienced Technical Service Delivery Manager (Arabic-speaking) to lead and oversee the end-to-end delivery of IT Managed Services for a prestigious client in the UAE. The ideal candidate must bring a strong technical foundation across Infrastructure Security Service Desk and ITSM combined with excellent client relationship management skills bilingual fluency in...
Infra MS - Service Delivery Manager – Arabic We are seeking an experienced Technical Service Delivery Manager (Arabic-speaking) to lead and oversee the end-to-end delivery of IT Managed Services for a prestigious client in the UAE. The ideal candidate must bring a strong technical foundation across Infrastructure, Security, Service Desk, and ITSM, combined with excellent client relationship...
Analyze current operational processes to identify inefficiencies and areas of and implement process improvement strategies using methodologies such as Lean Six Sigma or with crossfunctional teams to design and document new processes and process performance metrics and prepare regular reports for managementConduct training sessions for staff on new processes and best practicesFacilitate workshops...
Join to apply for the Technical Operations Manager role at Intertec Systems. Skills Solutions Architect, Cisco, Azure, Oracle Cloud, Network, Operations. Job Title and Purpose Job Title: Technical Manager – Operations Job Purpose: Technical Manager – Emaar Operations Qualification: Graduate Certifications: Microsoft Certified: Azure Administrator, CCNA/CCNP, ITIL (preferred) Experience:...
Analyze current operational processes to identify inefficiencies and areas of and implement process improvement strategies using methodologies such as Lean Six Sigma or with crossfunctional teams to design and document new processes and process performance metrics and prepare regular reports for managementConduct training sessions for staff on new processes and best practicesFacilitate workshops...
Experience: 20 years (including 57 years in infrastructure leadership roles within large-scale enterprise environments) Role Overview We are seeking an accomplished Infrastructure Technical Manager to take full ownership of enterprise-scale infrastructure operations across hybrid environments. This role demands deep technical proficiency across compute, storage, network, and backup domains...
Analyze current operational processes to identify inefficiencies and areas of and implement process improvement strategies using methodologies such as Lean Six Sigma or with crossfunctional teams to design and document new processes and process performance metrics and prepare regular reports for managementConduct training sessions for staff on new processes and best practicesFacilitate workshops...
JOB TITLE Technical Manager - Operations JOB PURPOSE Technical Manager Emaar Operations QUALIFICATION Graduate CERTIFICATIONS Certifications such as Microsoft Certified: Azure Administrator CCNA/CCNP or ITIL are a plus. EXPERIENCE 10 years of IT experience Strong expertise in: - Microsoft 365 administration - Cloud platforms (Azure OCI) - Network design and...